Total automation of processes and IT-infrastructure

Today the term “IT-infrastructure” includes not only users’ computers, servers, active networking, but also software used for automation of company’s business-processes, databases etc. so modern term IT-infrastructure includes all the complex of company’s systems and services, networks, software and hardware, automated processes and databases. Thus it is necessary to understand that this complex is not just a kit of services, means and solutions, collected within an enterprise, but an integrated system, that requires purposeful design and correct support and managing of all system’s lifecycles.
On the way to automation it is important to apply organizational methods of optimization of IT-infrastructure. First of all the scheme of IT-infrastructure and IT-managing processes are created – it describes all interactions of IT-staff with business-departments, gathers the data about using the equipment, software, outer services etc. Later on the details of the report of audit will affect the successful search of weak places of IT-infrastructure and opportunities of its optimization.
On the results of audit the complex of documents that usually includes the following issues is created:
IT-strategy – describes goals and tasks of IT-department, principles of its interaction with business-departments, approach to company’s informatization, main IT-actives, plans of development of IT-infrastructure in perspective, budget and personnel policy;
Standards of the organization in the field of information technologies – the rules of management of regulatory information, data formats, protocols of data exchange, software interfaces, typical technical solutions, configurations management, testing procedure, requirements to documentation;
Description of processes of IT-department – this group includes the catalogue of services of IT-department and the rules of their submitting to business-departments and individual users, inner processes and procedures of IT-department.